Dennis D. McDonald, Ph.D.

 

Contact 

Summary

I’m a consultant. I have experience managing technology related research, software development, strategy, and system integration projects. Since 2005 I’ve also been researching, consulting on, using, and managing web publishing, collaboration, social media, blogging, and social networking tools and processes.

I understand the costs and processes associated with developing, adopting, managing, and changing software applications, databases, business operations, contact centers, and IT infrastructure support. I also have hands-on company management, administration, staff supervision, & P&L experience.

Based in the Washington DC area I’ve worked throughout U.S. and in Western Europe, Egypt, and Hong Kong.

Industry Experience

Pharmaceutical benefits management, government agencies, energy utilities, think tanks, R&D and education institutions, medical technology, computer hardware and software, finance and insurance, international financial institutions, point-of-sale systems, data conversion and outsourcing, associations and nonprofits, publishers, appliance companies, libraries, automobile and truck manufacturers.

Client Experience

AIG, ASHP, Catalyst Rx, Federal Acquisition Innovation and Reform (FAIR) Institute, Ford, GE Appliances, GE Medical Systems, Hydro One, Jive Software, Keyspan Energy, Kraft Foods, National Academy of Engineering, National Cancer Institute, National Library of Medicine, National Science Foundation, NCR, Nisource Energy, Oracle Software, PACCAR, ParTech, Social Media Today, Sun Microsystems, U.S. Copyright Office, U.S. Dept. of Veterans Affairs, U.S. Environmental Protection Aganecy (EPA), World Bank Group.

Project Experience

  • Collaboration technology planning, social media adoption and metrics, Web 2.0 strategy.
  • IT department business alignment & cost analysis.
  • Project and program management office development and management.
  • Call center, CRM, and customer service system planning & development.
  • Field service & equipment repair operations.
  • Sales management, market research, strategic market sizing and analysis.
  • Catalog, database, and professional publishing, data conversion, content and document management.
  • Software development and testing management, database design and construction.
  • Research design and management, survey research, sample design, questionnaire development.

Education

  • MLS and PhD, Library & Information Science, University of Maryland. Earned National Science Foundation support for dissertation research on mathematical modeling of journal publishing decisions in astrophysics and cancer research.
  • BA, Psychology, Ohio State University.

Fun

I enjoy wildlife, nature, music, movies, books, history, science, technology, & gardening.