Growing out of the paper I co-authored with Jeremiah Owyang, "Business and I.T. Must Work Together to Manage New 'Web 2.0' Tools," the Web 2.0 Management Survey is an exploratory survey of how companies are managing Web 2.0 technologies such as blogs, podcasts, wikis, and social networking.
Survey Links:
Web 2.0 Links:
Thursday, April 6, 2006 at 02:05PM Purpose of Interview * To follow up an interview conducted earlier. * Find out about the respondent's experience with using wiki technology in a corporate setting.
Monday, April 3, 2006 at 02:20PM Respondent is a supply chain manager of a large multinational electrical appliance manufacturer. * The company actively uses Lotus Notes based blogs in communicating internally. Blogging is not used in support of supply chain related communications. * Respondent feels that the types of internal and international communications she regularly engages in with trading partners around the globe are less amenable to "web 2.0" applications than customer communications or the internal communications that current executives blog about.
Thursday, February 16, 2006 at 09:14PM * Respondent is a senior application engineer in the software licensing division of a 15+-year-old telecommunications services company. * Previously the company provided services on a domestic service bureau basis only. They have now decided to license their system. This requires development of comprehensive documentation of their system and procedures so the system can be operated by licensees. * Respondent is in charge of a project to develop such documentation collaboratively with support of wiki technology.
Monday, February 13, 2006 at 05:25PM # Respondent is a software automation specialist in performance and load tests for a manufacturer of pharmaceutical robotics systems. # Respondent manages an in-house network of multiple servers and client systems that are designed to emulate customer installations.
Thursday, February 9, 2006 at 01:33PM # Respondent is an IT Director at a national specialty retailer with 1,300+ local retail stores, nearly all states in the U.S.A. are represented. # Retailer has a separate sister company that manages a variety of eCommerce sites. Other than store look-up functions on the eCommerce company's web site, the web business and the retail operations are operated as two separate business entities.
Thursday, February 2, 2006 at 02:15PM # Respondent is Web Manager in the Communications Department of a large publicly held electric utility. # Respondent co-manages the company's customer facing web site in cooperation with managers from the Customer Service department and the Information Technology (IT) department.
Wednesday, February 1, 2006 at 11:34AM Respondent feels that many IT departments are not in a position to supply the "innovation" necessary to support "web 2.0" applications ... "They're already spending 80% of their annual budgets on maintaining existing systems. You can't expect them to lead the charge for new systems. Many of them are very much in a maintenance mode."
Thursday, January 26, 2006 at 12:08PM Respondent is Chief Information Officer of a growing division of a large, Fortune 500 consumer and industrial products company with annual revenues of $3+ billion. Total IT staff exceeds 300 across the enterprise.
Wednesday, January 25, 2006 at 05:38PM Interview respondent is in early stages of a year long project to increase interactivity and collaborative functionality of the company's customer relations; this will include initiation of a corporate blog for the client.
Thursday, January 19, 2006 at 11:17PM * Respondent is a corporate IT Strategy manager at a mid-size electrical utility in the Mid-Atlantic states. * Company recently outsourced its IT operations following several years during which the IT function had been increasingly centralized after an earlier period during which individual business units had managed IT services semi-independently.